General Terms & Conditions

General Terms & Conditions 2018-05-09T22:41:03+00:00

Access to the Apartment

The Supplier, The Supplier’s sub-contractor or the apartment owner have the right to enter the apartment if it is deemed necessary in order to fulfil their own work or exercise their rights of ownership. In such cases, The Supplier will take all reasonable steps to inform The Customer in advance.

Checking In

Check-In time is 16:00, unless otherwise agreed.

Checking Out

Check-Out time is 12:00, unless otherwise agreed.

Ensure that all perishable foods are removed from the apartment.

Empty trash.

Leave keys on the kitchen table (unless otherwise agreed).

Turn off all lights, disconnect electricity from washing machine and turn water supply to washing machine to the ’off’ position.

Cleaning

Our Business+ and Executive service levels include standard and final cleaning and bed/towel changing every 2 weeks.

Standard cleaning includes: kitchen surfaces and table tops, toilet, sinks, vacuuming, mopping and bed changing.

Standard cleaning does NOT include: tidying clothes, dish washing and emptying trash.

Different arrangements can be made on contract-by-contract basis.

Our Business service level does not include cleaning. In this case final cleaning is The Customer’s responsibility, unless otherwise agreed.

Final cleaning includes: Kitchen -> dishes, microwave oven, fridge, cooker (top, sides, back oven & walls and floor behind and under), cupboards, drawers, surfaces. Showerroom/WC -> Shower, walls and floor around shower, mirror, cupboards behind mirror, sink and toilet. Living room/Bedroom/Hall -> table tops, cupboards, floors vacuumed and mopped.

Additional cleaning services can be supplied at 35€/hour (0% VAT).

Day-to-day cleaning is the responsibility of The Customer. Cleaning facilities are in the apartments for this purpose.

Day-to-day cleaning includes: sweeping floors, wiping surfaces, wiping cooker after use, emptying trash and washing dishes.

Food and other waste must be cleaned from floors and surfaces immediately.

Contract

The Customer and The Supplier are the contractual parties.

The Customer is the legal entity (company or person) who signs the contract.

The Tenant is the organisation/person(s) using the apartment.

The Supplier is Pearl kiinteistöt Oy.

The Customer is always the party responsible for upholding the contract. This responsibility cannot be transferred to The Tenant.

The Supplier’s General Terms & Conditions, as described here, apply unless otherwise stated.

The Customer can terminate the contract in cases where The Supplier is in breach of the contract, there is no reasonable solution to the issues surrounding the breach of contract, and this breach results in (i) unreasonable inconvenience to The Customer/Tenant, or (ii) the case that The Tenant cannot reasonably be expected to continue living in the apartment.

The Supplier can terminate the contract in cases where The Customer is in breach of the contract and no reasonable solution can be found to address the issues surrounding the breach of contract. The Supplier has the right to terminate the contract immediately in cases The Tenant is conducting him/herself illegally or anti-socially or in any other way that represents an imminent threat to persons or property.

Place of arbitration is District Court of Helsinki, Finland.

Conduct

The Tenant(s) must conduct themselves in and around the apartment in the manner of a considerate neighbour.

There is NO SMOKING in apartments. The Tenant(s) may smoke on the balcony so long as no neighbours object. If a neighbour objects then there must be no smoking also on the balcony, in which case The Tenant must go outside of the building to smoke.

Noise must be kept to minimum after 22:00. Use of washing machine and sauna is prohibited after 22:00. Other activities, for example, showering, cooking, washing up, etc. should be avoided if possible after 22:00. Where it is not realistic to avoid such activities after 22:00 (for example, due to shift work) then care must be taken to keep noise to a minimum.

NO PETS.

The Tenant must respect the furnishings, the apartment and the building. Any breakages should be reported immediately to info@pearl.fi.

The Tenant must act in accordance with the law.

Damage

An inventory is made on the apartment’s contents prior to The Tenant moving in.

Any losses or breakages, excluding normal wear and tear, from the inventory will be charged at cost.

Deposit

The Supplier may include the payment of a deposit to the contractual conditions.

In cases where a deposit is payable, The Supplier is not bound to the contract until the deposit has been received in full.

The deposit is returned at the end of the contractual period, minus any costs incurred as per contract.

No interest is payable on deposits or pre-payments.

Duration of Stay

Duration of stay is counted either in days (not nights) or months.

Where duration of stay is in days, the arrival and departure days both count as full days.

Where duration of stay is in months, duration can either be in full months and/or fractions of months. Where fractions of months apply, they apply at both start and end of duration of stay. A fraction of month is calculated as (rental days in calendar month)/(total days in month). Arrival and departure days count as full days.

Example 1: Duration is counted in days; arriving 5th July and leaving 28th July. Days invoiced = 24.

Example 2: Duration counted in months; arriving 5th July and leaving 15th September. Months invoiced = [(July @ 27/31) + (August @ 1) + (September @ 15/30)

Electricity

Normal and responsible residential use of electricity is included in the price.

In apartments that have a sauna and/or adjustable floor heating special attention should be made to electricity consumption.

The Supplier has the right to charge The Customer for unreasonable use of electricity.

Faults

The Supplier must respond to and correct any faults which fall under The Supplier’s remit in reasonable time. The Supplier is not responsible for delays caused by its suppliers, such as, electricity and maintenance companies.

Furnishing

Apartments are fully furnished ready for residential use, including; all kitchen facilities, tv and washing machine. View standard inventories here.

Heating

In Finland the temperature in the apartments are generally centrally controlled to be 21C. If the apartment inside temperature is already at 21C, then individual radiators cannot be turned up to provide more heat.

Insurance

The Tenant is responsible for insuring his/herself and own belongings.

The building owner’s insurance is in accordance with Finnish law, and may cover personal injury and/or damage to belongings where it can be proved to be due to the negligence of the building owner.

The Supplier recommends that The Tenant take out ’Home Insurance’ to cover damage to the apartment/building due to The Tenant’s negligence.

Internet

A modem is located in each apartment.

Standard connection speed is 20M.

The SIM card from the internet modem must not be used for telephone calls. Any costs associated with wrong use of SIM card will be charged at cost + 20%.

Keys

Handover of keys is agreed on a case-by-case basis.

Number of keys handed over is confirmed by email, unless otherwise agreed.

When leaving, unless otherwise agreed, all keys are to be left on the kitchen table.

In case of lost keys, the customer is liable to pay all costs associated with changing the locks and making new keys. (Note. In Finland it is normal practice that the property owner change locks in the event of keys being lost. The cost typically varies from 200 – 350 euros.

Keys must not be copied without written permission from The Supplier.

Laundry

There is no laundry service. A washing machine is provided in the apartments.

Locked Out

A door opening service is available in case of being locked out. The phone number is provided in the info. pack found in the apartment. This phone number should also be visible from the outside of the main entrance. There is a charge for this service, which generally various from approx. 20€ to 50€, depending on; time of day, day of the week and location.

Maintenance

For maintenance issues, call 050 411 1199 mon-fri 08:00-17:00. Otherwise send email to info@pearl.fi. Please describe the issue as accurately as possible.

Notice Period

Notice Period varies case-by-case, thus contract specific.

In cases where notice period is defined in days, notice period begins on the same day if notice is given on a business day and earlier than 15:00, otherwise the notice period begins on the following business day. Notice period day count includes weekends, however always starts on a business day.

Example 1: Notice period is 14 days and notice is given at 15:30 Friday 3rd November. Notice period commences Monday 6th November and last rental day is Sunday 19th November.

In cases where notice period is 1 calendar month, the notice period begins on the last day of the month during which notice was given.

Example 2: Notice period is 1 calendar month and notice is given on 5th March. Notice period begins 31st March, and last rental day is 30th April).

Parking

Parking is generally available on request, but may vary from apartment to apartment. Where parking is possible, there is no extra charge, unless otherwise stated.

Payment

Unless otherwise agreed, payment is monthly in advance. This means the current month’s rent should be paid by the last day of the previous month.

Personal Belongings

The Supplier is not responsible for the personal belongings of The Tenant left in or around the apartment.

Sauna

A sauna consumes a lot of electricity and as such, must be used responsibly. Responsible use of the sauna means; switch it on approx. 30 mins before use and switch off immediately after use. The sauna heater should not be used for any other purpose, for example, drying clothes.

Tenant Identity

The Customer must keep the Supplier up-to-date on the identity of the tenant(s), including name and social security number or passport number.

Use of Apartments

Apartments are strictly for normal residential use only.

VAT

Prices are quoted at 0% VAT. The prevailing rate of VAT is always applied. 10% VAT applies for accommodation. In some cases 24% VAT may apply for add-on services.

Water

Normal and responsible residential use of water is included in the cost.

The Supplier has the right to charge The Customer for unreasonable use of water.